In a context where enterprise information systems are becoming increasingly complex, the integration of business applications is a strategic challenge. Companies often use multiple solutions such as an ERP (Infor M3), a CRM (Salesforce), and specific business tools like Divalto. To enable these systems to communicate effectively, an iPaaS platform like Boomi becomes a central solution.

1. How to connect Salesforce, Infor M3, and Divalto via an iPaaS platform

Industrial and commercial companies generally use three complementary systems:

• Salesforce for customer relationship and opportunity management
• Infor M3 for production, inventory, and logistics
• Divalto for commercial management, sales, and invoicing

Without integration, these tools operate in silos, leading to duplicate data entry, data inconsistencies, and a lack of global visibility.

iPaaS enables connecting these systems and automating exchanges:

• Connection to the three applications via API or connectors
• Data mapping between systems
• Definition of flows based on business events
• Automatic real-time or batch synchronization

2. Boomi's role in the integration architecture

Boomi is a cloud iPaaS platform that enables rapid connection of SaaS, on-premise, or hybrid applications.

Its main advantages:

• Ready-to-use native connectors (Salesforce, databases, ERPs…)  
• Low-code interface to accelerate development  
• Centralized management of integration flows  
• Real-time monitoring and error management  

Boomi acts as a central hub between Divalto, Salesforce, and M3.

3. Typical Integration Architecture 

A typical integration architecture is generally organized as follows:

• Salesforce ↔ Boomi ↔ Infor M3: synchronization between customer relationship management and production/inventory.
• Divalto ↔ Boomi ↔ Salesforce: data flow between commercial management and CRM.
• Divalto ↔ Boomi ↔ Infor M3: link between invoicing/field sales and logistics.

In this setup, Boomi acts as a central orchestration layer:

• Data transformation and adaptation (formatting, mapping)
• Coordination of business processes between systems
• Real-time or batch flow synchronization

4. Concrete Use Cases

The objective of this use case is to ensure reliable, controlled, and automated synchronization of customers between Salesforce and Divalto, while ensuring data quality and uniqueness through exchanges based on REST APIs.

More specifically, it aims to:

Ensure that every customer creation or update in Salesforce is correctly reflected in Divalto without duplicates or inconsistencies, through the exposure and consumption of secure REST API services.

To achieve this, the flow implements several key operational objectives:

• Optimize data exchanges (delta mode) to process only new or modified customers via targeted REST API calls
• Guarantee customer data quality through business controls (SIRET, addresses, formats, mandatory fields) before sending via API
• Standardize and enrich customer information before integration into the Divalto ERP through the REST exposure layer
• Avoid duplicates through existence detection (CREATE vs UPDATE) performed via REST API endpoints on the Divalto side
• Secure integration via status feedback, a structured API response mechanism, and centralized monitoring of REST call errors

System integration Salesforce, Divalto, and Infor M3 through a structured business process-driven iPaaS approach profoundly transforms data management within the company.

Beyond simple application interconnection, this type of setup establishes a continuous and reliable value chain, where every customer data point is controlled, enriched, and consistently synchronized across different systems. The Salesforce → Divalto customer flow perfectly illustrates this logic, combining incremental extraction, business rules, existence checks, and complete traceability of exchanges.

This approach not only guarantees data quality and uniqueness but also helps to reduce operational errors, enhance the reliability of business processes, and accelerate processing cycles.